When a login session to services provided by pixiv (BOOTH, pixiv comics, etc.) from a device that is not normally used is detected, you will receive an email notification announcing your registered email address.
* You may also be notified when you open the pixiv Official App.
■ When you logged on yourself
There are no problems. Please continue using pixiv.
You will receive this email when you first log in from a new computer, smartphone or browser, if you are using the secret mode or private browsing mode on your browser or if you delete your cookies and browser history prior to logging on.
Please check your login history here.
https://www.pixiv.net/security_history.php
■ When you are notified of a login session that you were unaware of
There is a possibility that someone has "logged in impersonating" you. For safety, please reset your password using the following URL:
https://accounts.pixiv.net/password/change
If you set your e-mail that can be received from mobile phones, make sure to register "pixiv.net" in your allowed domains.
Also, e-mail sent from the system may be automatically sent to your spam folder, so check all folders when expecting an e-mail.
Please use the following URL if you would like to change the e-mail address registered with your pixiv account.
https://accounts.pixiv.net/mail-address/change
■ Please set a secure password
In order to use pixiv more securely, please use a password that you are not using for other sites and that a third party won't be able to guess.
- Set a password with many characters
- Do not use the same login ID/password as other services
- Do not use "repeated letters" in the password
- Do not use your “date of birth” or “phone number” in your password
- Do not use simple words such as "password" for your password
Alphanumeric characters (a-zA-Z0-9) and symbols (=+*:;!|$&%#@~.,?_"&#'(){}[]<>^/\) can be used in passwords.
Please follow the procedure from the following URL to change your password.
https://accounts.pixiv.net/password/change